Refund Policy for Softmunity.com

Effective Date: September 23, 2025

At Softmunity.com (“we,” “our,” or “us”), customer satisfaction is our priority. This Refund Policy explains the terms and conditions under which refunds are provided for our SEO services and subscription packages.

1. Eligibility for Refunds

Refunds may be considered under the following conditions:

• If the service purchased has not yet been delivered or activated.
• If there is a technical issue or error on our side that prevents the delivery of the service.
• If the service does not meet the agreed-upon specifications outlined in the purchase agreement.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• After the service has already been fully delivered or executed.
• Due to changes in business strategy, SEO results, or search engine algorithms.
• For dissatisfaction based solely on expected performance or subjective opinion.
• If the customer violates our Terms of Service.

3. Refund Request Process

To request a refund, follow these steps:

• Send an email to service@softmunity.com with your order details, including the service/package name, purchase date, and reason for the refund request.
• Our team will review your request and respond within 5–7 business days.
• Approved refunds will be processed to the original payment method used during purchase.

4. Refund Timeline

Once a refund is approved, please allow 5–10 business days for the amount to appear in your account, depending on your payment provider.

5. Partial Refunds

In certain cases, partial refunds may be issued based on:

• The portion of service already delivered.
• Custom work or additional resources provided.

6. Contact Us

If you have any questions or need assistance with a refund request, please contact us via email at: service@softmunity.com

By purchasing services from Softmunity.com, you agree to this Refund Policy.